Legal
Refund Policy
What is refundable and what is not, written down before you pay, not after.
Before we start
If you have paid but we have not started preparing your filing, tell us and we refund in full. No questions asked.
After we start, before we file
Once we have begun preparing the filing, reviewing your label, or assembling the required data, but have not yet submitted anything, we refund half the service fee. The other half covers work already done.
After we file
Once a filing has been submitted to FDA, the IRS, CBP, Dun and Bradstreet or a state office, or once a US Agent designation has been activated, the service fee is not refundable. At that point the work you paid for has been delivered.
Government and third-party fees
Fees paid to an agency or a third party on your behalf, including state filing fees, Dun and Bradstreet expedited handling and registered agent fees, are not refundable once they have been paid out. We will show you what was paid and to whom.
If we get it wrong
If a filing is rejected or has to be corrected because of our error, we correct and refile at our own cost, and you pay nothing further. If you would rather have your money back than have us fix it, we refund the service fee in full.
What is not a refund reason
An agency taking longer than its published timeline is not a refund reason, and neither is an outcome you did not want, provided the filing was accurate. Registration is not approval, and we say so before you buy.
Information that turns out to be wrong or incomplete on your side is not a refund reason either, though we will always tell you what it will cost to put right.
The annual US Agent service
The US Agent fee covers a year from the date the designation is filed. If you stop using the service part way through the year we do not refund the balance, because the designation stands with FDA for that period. You are free not to renew, and we will remind you before the year is up.
How to ask
Email [email protected] from the address you used to order, tell us the service and the date, and say what happened. We answer within three business days. Approved refunds go back to the card you paid with, and Stripe usually takes five to ten business days to show it.
Effective date
This version is effective 24 August 2026. Previous versions are available on request at [email protected].